Job Purpose
To satisfy homeowners by "Procedurally Listening" to every comment intently, taking notes, gathering information needed for pricing and production, exceeding client expectations and generating profits.
The percentage of time for each discipline is based on the amount of time a Stebnitz Builders Remodeling Consultant should devote in a typical week.
25% BUSINESS DEVELOPMENT
Actively working on company-generated leads, proactively finding ways to self-generate leads from various sources and contacts, maintaining ongoing communications with existing clients and asking them for referrals, talking to community groups and being involved in your community. Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
20% COMMUNICATES WITH POTENTIAL CLIENTS BEFORE MEETING
Responding quickly to all client and potential client inquiries (within 24 hours). Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
20% ENSURES SMOOTH START TO PROJECT
Taking thorough notes, good photos for documentation/marketing purposes and being able to refer to them during the project. Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
5% HANDS PROJECT OFF TO PRODUCTION
Making sure that all selections have been made and that the job binder has been completed. Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
5% WRAPS PROJECT UP
Taking photos, going through the punch list with production manager, purchasing a client- appreciation gift, ensuring that the after-job survey has been sent and asking for a reference/referral. Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
5% ENSURES SMOOTH WORKING RELATIONSHIP WITH VENDORS AND TRADE CONTRACTORS
Taking the time to educate yourself on specific/new products and being aware when a vendor needs to be involved in a project. Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
1% BECOMES CERTIFIED AS A STEBNITZ REMODELING CONSULTANT
Passing certification exam and remaining knowledgeable in all responsibilities of a Remodeling Consultant as well as the Stebnitz Builders sales processes.
5% CONTRIBUTES TO TEAM EFFORT
Working in a collaborative manner, keeping lines of communication open, demonstrating Procedural Listening and accomplishing related results as needed.
5% MAINTAINS QUALITY SERVICE
Establishing and enforcing organization standards as detailed in the Remodeling Consultant Training Guide. Constantly extend timeliness, Procedural Listening, and help clients through the remodeling process. Refer to the Remodeling Consultant Training Guide for complete details.
9% MAINTAINS PROFESSIONAL AND TECHNICAL KNOWLEDGE
Attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies.
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