Procedural Listening

What Is Procedural Listening?

Procedural Listening employs a specifically tailored discipline of listening and documentation to ensure that all Stebnitz Builders associates hear and understand every detail discussed with a client. Research shows that during a typical conversation, people remember only 30 percent of what was said. This means that 70 percent of what was said is not retained. Procedural Listening teaches us to ask specific, relevant questions about your project and completely document your every response, every step of the way. At the beginning of your project, your responses are collected and thoughtfully reviewed. We work together with you to be sure that we have heard and understood your every wish. The end result is that we hear 100 percent of what you say and ensure that you are 100 percent satisfied.

Procedural Listening | Stebnitz Builders in Delavan, Wisconsin

Procedural Listening Outline

Procedural Listening is our proprietary method that ensures that all client communication is documented and distributed throughout the entire organization.


Comments 3

  1. Pingback: How to Satisfy Customers – Qualified Remodeler Magazine July 2017 - Stebnitz Builders | Home Remodeling Wisconsin

  2. Good morning,

    I am looking to get a quote for a front walk issue on a home i just purchased at 1414 Birchwood St. Delavan WI. This issue led to me shattering my ankle and needing surgery just a week after moving in. The front walk has improper downspout drainage that has led to sidewalk heaving, a slippery surface and the garage driveway settling about 4″ lower than the garage.

    Do you do this kind of home repair work? I understand that work might not be able to begin until the ground thaws but am looking to begin the process by getting quotes.

    Thank you,


    1. Post

      Hi Melissa –
      I’m so sorry to hear about your ankle injury! Hopefully it’s feeling better.
      We just noticed this comment and apologize profusely for not getting back sooner.
      If you still need help repairing your sidewalk – please let us know. 262-723-7232

Leave a Reply

Your email address will not be published. Required fields are marked *